Hot Head Burritos

I have been going to this hot head for about 10 years now. I have knows just about every store manager an shift leads there have been. I stoped coming to this store for a while a little over a year ago because the workers were rude an the food just wasn't good. Ever since Stef has taken over the stores it's always clean, the food is always hot an delicious. If there is ever a problem stef always takes care of it. Her team is great(Charlene an Josh are amazing) this is the only store my family will come to.

First time going to this location and it was a very mixed experience. The overweight blonde girl that was working the register and her glasses wearing friend were straight up hostile to me and my family while we were attempting to pay for our meal. I understand people make mistakes, and was trying very hard to be reasonable with both ladies but their attitudes and spiteful nature were awful to deal with. They need to retrain the blond because she initially made the mistake with my total and mischarged me. But the glasses chick was absolutely rude and WOULD NOT be patient AT ALL as both me and my friend tried to explain the blond chicks mistake. The food was good and the guy they had working was SO POLITE and very sweet to my son, but those girls...awful service. Awful experience. Will never use this location again personally.

Wow... How far hot heads has fallen. Used to get it regularly but have noticed a serious decline in quality but this recent visit... The bowl looked like a sad microwave meal from a grocery store. They didn't even bother to put pico on my wife's order. And I got a table spoon of the fajita veggies I ordered. How is this worth 10 dollars?

I DO NOT recommend this Smithville location! Definitely not delivery! I order from Doordash all the time. Food is always there, except when I order from this hot heads! 3 out of the 4 times stuff is missing! This time half my order was missing!! If you look thru all my reviews I never complain or give bad reviews so that should tell you something! I also want to say, I understand people are human, but when I call up there and kindly let them know about it the same little blonde shift manager always gets on the defensive with me being super rude, doesnt offer to remake it and give me a dessert or something for my trouble of having to now drive up there when i work full time and am in school full time or even just offer to remake it and saying oh I made that myself everything was there. Well this bag is tied so tight and 3 times!? Only you too?? Only hot heads? Despite the multiple orders I make on a weekly basis! I don't buy it and that is terrible customer service!

Blonde girl named Stephanie very rude. Does not give you the correct portion size wants to charge you for extras that aren't even extra. The location at Smithville has really went downhill!! Unfortunately I think this is the last time at this location for us. I'm going to have to drive just a little bit farther for better service and better food quality. Really disappointed!!!!